I will explain!
Ever since we lived down here I have done my repeat prescriptions on line every 4 weeks.
Over the weekend I put in my prescription and on a Tuesday turn up at the nominated chemist and pick them up, relatively simple and always went without a hitch, turn up, ask for prescribed drugs, receive said drugs and leave!
That is until the day I decided to use the newly opened pharmacy at the extended Tesco Store that I can actually see out of my flat window! I mistakenly thought that it would be so much easier to walk to the store and pick them up thereby saving fuel etc.
What I had not taken into account was the absolute crap customer service that seems to permeate all departments at Launceston Tesco and it seems the pharmacy's practice is to ensure that each and every customer HAS TO WAIT AT LEAST 20 MINUTES TO GET PRESCRIPTIONS!
At first I thought it was because they were new and so teething troubles but as it continued from month to month it seemed to be getting worse rather than better!
I decided in January 2013 to keep a diary to record the worsening situation and so bought one with that in mind at the very store and thereby this is an accurate record of events. Oh did I mention that I collect anything from 9 to 12 prescription items per month.
January 13th 2013 filled in repeat form on line for myself and my wife.
Tuesday 15th arrived at Tesco 1530 to pick up prescriptions and told they had them (prescriptions) but they had not been done could I do my shopping and call back? I told them I had made a special trip and did not need shopping and was told "you will have to wait then"
I then asked how long and was told "about 20 to 30 minutes"!
I then informed them I would return the following day!
Wednesday 16th arrived at Tesco 1130 having run out of insulin so had no option but to get prescriptions today. Told they had not been done so waited 25 minutes and collected them and left. Not even an apology, blood pressure through the roof! (did not check date on scripts)
Forward to February 10th and filled in script form.
Tuesday 12th called Tesco 1600, not done so calling back tomorrow!
Wednesday 13th called on the way back from the dentist at about 1230, still not done but doing them as I left as I had kicked up such a stink! (I had to leave or go hypo as I need to eat at 1300)!
Thursday 14th went shopping for a few bits with Sue at 1000 and guess what, they were half done and had obviously stopped doing them when I had left the previous day. Requested politely to see the manager and was told that all the management were either in a meeting or away so no-one was able to see me!!!!! (scripts dated the 11th)
My blood pressure was up through the roof again but I did at least get my prescriptions filled after the 20 minute wait again!!!! I remained polite at all times even though steam was coming out of my ears!
March 10th filled in form with feeling of impending doom.
Wednesday 13th left going to Tesco until today with the hope it may be done, fat chance had to wait 35 minutes for it but at least I got it. (Date on prescription 11th so Tesco had on 12th at the latest)
Well here we are at April and Tesco's last chance?
Sunday 7th filled in form as normal.
Right we are determined to be fair and as I have plenty of drugs to last me we decide to leave it until Saturday 13th to collect them!
So with a determination that not only will we change the pharmacy back to the old one but we will do as much shopping elsewhere because of the really crap customer service over the whole store!
I called into the store and you will never guess what, or perhaps you will? They were not ready!!!!
After making my feelings very clear and a 20 MINUTE WAIT I left. (scripts dated 8th)
This morning my wife has done another shop online at Asda Bodmin that is being delivered on Wednesday, we get our fruit and veg in a box from Abel & Cole each week and all the rest from the Co-op in town, and that Sue can get to when at Stella's so we no longer go to Tesco unless really stuck.
THE THING THAT REALLY GAINS IN ALL OF THIS SEEMS TO BE MY BLOOD PRESSURE AND OF COURSE THE ANGINA!!!!